Support
Get in touch
Email [email protected]. In the app, you can also go to Settings, then Help & Feedback. On any challenge page, “Report a Problem With This Challenge” lets you tick what is wrong without typing.
My results did not sync to my other device
Sync uses your own iCloud. Check that both devices are signed in to the same Apple Account with iCloud turned on, then look at Settings, then Sync in the app for the current status. Sync can take a few minutes.
The run distance looks wrong
Distance comes from your phone's GPS. Tall buildings, trees and tunnels reduce accuracy. Wait for “Good signal” before you start. Runs with poor signal are saved but do not count toward your records.
I entered the wrong number
Open the challenge, find the attempt under History, swipe left and choose Correct. The original value and the time of the change are kept.
A level seems too high or too low
Tell us from the challenge page. You can also choose an age range and a sex reference group in Settings, which changes the levels.
How do I change language or units?
Settings, then Language & Units. Units default to metric in Chinese and imperial in English until you choose.
How do I delete everything?
Settings, then Data, then Delete All Results. This also syncs to your other devices.